Privacy Policy Storage East London



Last updated: 14th November 2025


This Privacy Policy explains how Storage East London (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website www.storageeastlondon.com, contact us, or use our storage services.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.



1. Who We Are

Storage East London
 Address: 218–220 Whitechapel Road, London, E1 1BJ
 Email: info@storageeastlondon.com

Phone: 07886 561054

We act as the Data Controller for the personal information we collect.



2. What Personal Data We Collect


2.1 Information you provide directly

We may collect personal information you provide when contacting us or booking storage in person or by phone:

  • Name
  • Email address
  • Phone number
  • Address
  • Enquiry details submitted through our contact forms or by phone
  • Booking information (storage unit type, dates, requirements)

We do not collect or process any payment information through our website.


2.2 Information collected automatically

When you use our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Cookies and tracking data (see “Cookies” section)


2.3 CCTV

For security and safety, our facilities are monitored by 24/7 CCTV.
 CCTV footage may capture:

  • Images of individuals
  • Vehicle registration numbers

This is processed under our legitimate interest to maintain a secure environment.



3. How We Use Your Personal Data

We use your data to:

  • Respond to enquiries
  • Manage bookings and accounts
  • Improve our website and customer experience
  • Maintain site safety and security (CCTV)
  • Meet legal and regulatory obligations
  • Send service updates or essential communication

We do not use your data for automated decision-making or profiling.



4. Legal Bases for Processing

We process your personal data under the following lawful bases:

  • Contractual necessity – to provide you with storage services
  • Legitimate interests – facility security, website analytics, business operation
  • Legal obligation – record-keeping, tax, fraud prevention
  • Consent – for marketing communications (you may withdraw at any time)



5. How We Share Your Data

We may share your information with:

  • IT service providers (hosting, website management, email services)
  • Security providers (CCTV systems)
  • Professional advisers (legal, accounting)

We do not sell or share your data with third parties for marketing purposes.

If data is transferred outside the UK, we ensure appropriate safeguards (e.g., UK adequacy regulations, standard contractual clauses).



6. CCTV and Security Monitoring

CCTV is used to protect the premises, customers, and staff.
 Footage may be shared with law enforcement if required.

Retention period: typically 30–90 days, unless footage must be kept longer for an incident or investigation.
 (Please update with your actual retention period.)



7. Data Retention

We keep your personal data only as long as necessary:

  • Booking and account information: up to 7 years (legal/tax requirements)
  • Enquiry data: up to 12 months
  • Marketing consent data: until you unsubscribe
  • CCTV footage: 30–90 days (update as needed)

After these periods, data is securely deleted or anonymised.



8. Your Rights Under UK GDPR

You have the following rights:

  • Right of access – request a copy of your data
  • Right to rectification – correct inaccurate data
  • Right to erasure – request deletion (in certain situations)
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Right to withdraw consent at any time
  • Right to make a complaint to the ICO

If you wish to exercise these rights, contact us at: info@storageeastlondon.com

You may also contact the UK Information Commissioner’s Office (ICO):
 www.ico.org.uk



9. Cookies

Our website uses cookies to:

  • Improve performance
  • Analyse visitor usage
  • Enable essential website functionality

Where required, we request your consent for non-essential cookies.
 You can manage or disable cookies through your browser settings.



10. Website Links

Our website may contain links to third-party websites.
 We are not responsible for their privacy practices and encourage you to read their policies.



11. Changes to This Policy

We may update this Privacy Policy from time to time.
 Any updates will be posted on this page with a revised “Last Updated” date.



12. Contact Us

If you have questions or would like to exercise your rights, contact:

Storage East London
 Email: info@storageeastlondon.com

Phone: 07886 561054
 Address: 218–220 Whitechapel Road, London, E1 1BJ